As with anything, you expect the professionals you hire to know what theyâre doing. So how do you know that they know? Well they normally show you, with examples of their work or recommendations from clients.
In the past, websites and brochures were littered with client testimonials and quotes, links to previous examples of work and online portfolios. Nowadays, itâs all about Facebook Likes, LinkedIn endorsements, check-ins and all that jazz.
What I notice to be severely lacking is the number of local agencies who blog, or create their own opinion pieces, outside their news feeds (press release re-hash… snore) which in my opinion is too low. Coupled with that is the number of local agencies who “syndicate” the content of others in their social media feeds (without even mentioning the original source, how rude!) which in my opinion, is too high.
The first issue, I understand. Blogging isnât easy. Itâs time-consuming and difficult to measure in terms of effectiveness. And of course, if an agency isnât being asked to provide digital work then they may not need to show they are skilled in this arena. But I see plenty tweeting about how knowledgable they are in SEO and how skilled they are in content creation, yet they donât even create their own online marketing content?
The second issue really grates on me. I, too, post plenty of links to interesting articles and images on my social media feeds. What I donât do is pass these off as links to my own content which is what happens when you donât “via @” the original source, because you fool me into clicking your link expecting some interesting, fresh, LOCAL content. And instead I get directed to a 2-day-old syndication article from an English, nay - worse, an AMERICAN PR website.
Thatâs helpful. I have my own news feeds thanks.
What it doesnât do is make me think any more of your company, it doesnât instil in me any faith that you can practice what you preach. That if I were a client parting with my hard-earned cash, that I would trust you to deliver in this rapidly-growing online world. Or indeed, if I were a prospective job-seeker trying to choose between the plethora of agencies this tiny land has spawned.
UK agencies are great at blogging (Firefly Comms being one of my favourites). And I mean blogging in the widest sense of the word. Itâs not always an informative discussion piece, sometimes itâs merely a photo and caption of their charity bun sale in the office, an interview with staff, or a funny meme, but more often itâs an in-depth look at current digital trends, how this impacts how they do business, followed up with case studies of clients they have worked with and the actual results they achieved for them.
A few agencies here are good at it, like Dokoo Digital. I also liked the latest piece Lighthouse Communications tweeted about the Twitter campaign to #SaveExploris (NIâs Aquarium) that I talked about earlier in the week. Even small agencies, with tight resources, can prove their worth by really engaging on social media and sharing links to unusual articles and actively getting involved in discussions and debates, like PRs-ME do via @Promote_NI_SMEs. After all, who needs duplicate tweets in their timeline when we already read PR Daily?
Itâs interesting to note, however, that the best examples of practicing-what-you-preach emerge from digital agencies or PR/Comms agencies who have the digital skill set in-house - such as Lighthouse Communicationsâ Digital Communications Executive, Lana Cairns. I predict the traditional PR Agency set would need to up their game, if they want to remain key players or become local industry leaders.
Content creation (such as blogging) is an obvious service offering for PR practitioners who typically understand how to create informative content. We are also well versed in building relationships with communities.
So why arenât more PR firms blogging?
You tell me!
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